Privacy Policy

FxifyApp – Privacy Policy

FxifyApp ("Fxify", "we", "our", or "us") is committed to protecting your privacy and personal data. This Privacy Policy explains how we collect, use, disclose, and protect your information when you use our website, mobile application, and related services (collectively, the "Platform").

By using FxifyApp, you agree to the collection and use of information in accordance with this Privacy Policy.

1. Who We Are

FxifyApp is a technology platform that connects users with independent service providers for on-demand services such as handyman work, repairs, moving assistance, and related services.

For the purposes of data protection laws (including the EU General Data Protection Regulation – GDPR), Fxify is the Data Controller of your personal data.

2. Information We Collect

2.1 Information You Provide to Us

We may collect the following personal information when you register or use the Platform:

  • Full name

  • Email address

  • Phone number

  • Profile photo (optional)

  • Home or service address / location

  • Account login credentials

  • Messages and communications within the Platform

  • Payment-related information (processed by third-party providers)

2.2 Information Collected Automatically

When you use FxifyApp, we may automatically collect:

  • Device information (device type, operating system, app version)

  • IP address

  • Usage data (pages viewed, actions taken, time spent)

  • Location data (if enabled on your device)

  • Cookies and similar tracking technologies (for web users)

2.3 Information from Third Parties

We may receive information from:

  • Payment processors

  • Identity verification or background check providers (for service providers, where applicable)

  • Analytics and marketing partners

3. How We Use Your Information

We use your personal data to:

  • Create and manage user accounts

  • Connect clients with service providers

  • Process bookings and payments

  • Communicate with you about services, updates, and support

  • Improve and personalize the Platform

  • Ensure safety, security, and fraud prevention

  • Comply with legal and regulatory obligations

4. Legal Basis for Processing (GDPR)

If you are located in the European Economic Area (EEA), we process your personal data based on one or more of the following legal grounds:

  • Performance of a contract

  • Your consent

  • Compliance with legal obligations

  • Legitimate interests (such as improving our services and preventing fraud)

5. Sharing of Information

We may share your information with:

  • Service Providers or Clients (as necessary to complete a booking)

  • Payment processors and financial institutions

  • Cloud hosting and infrastructure providers

  • Analytics, marketing, and customer support providers

  • Law enforcement or authorities where required by law

We do not sell your personal data.

6. Payments

Fxify does not store full payment card details. Payments are processed securely by third-party payment providers in accordance with their own privacy policies and security standards.

7. Data Retention

We retain personal data only for as long as necessary to:

  • Provide our services

  • Fulfill contractual and legal obligations

  • Resolve disputes and enforce agreements

When data is no longer required, it is securely deleted or anonymized.

8. Data Security

We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, loss, misuse, or disclosure. However, no system is completely secure, and we cannot guarantee absolute security.

9. Your Rights

Depending on your location, you may have the right to:

  • Access your personal data

  • Correct or update inaccurate information

  • Request deletion of your data

  • Restrict or object to processing

  • Withdraw consent at any time

  • Request data portability

  • Lodge a complaint with a data protection authority

To exercise your rights, contact us using the details below.

10. Location Data

Fxify may collect and process location data to:

  • Match clients with nearby service providers

  • Enable navigation and service fulfillment

You can enable or disable location access at any time through your device settings.

11. Cookies and Tracking Technologies

For web users, we use cookies and similar technologies to:

  • Operate and improve the Platform

  • Analyze usage and performance

  • Enhance user experience

You may control cookies through your browser settings.

12. Children’s Privacy

FxifyApp is not intended for individuals under the age of 18. We do not knowingly collect personal data from children.

13. International Data Transfers

Your information may be transferred to and processed in countries outside your country of residence. Where required, we use appropriate safeguards to protect your data in accordance with applicable laws.

14. Third-Party Links

The Platform may contain links to third-party websites or services. We are not responsible for their privacy practices. Please review their privacy policies separately.

15. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on the Platform with an updated "Last updated" date. Continued use of FxifyApp means you accept the revised policy.

16. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy, contact us at:

Email: support@fxifyapp.com
Website: https://fxifyapp.com

By using FxifyApp, you acknowledge that you have read and understood this Privacy Policy.